Privacy Policy

Last Updated: 02/08/2026

Welcome to Maison Moushy ("Maison Moushy", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.maisonmoushy.com, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with Maison Moushy, we may collect the following information:

Personal Information
Full name
Email address
Phone number
Delivery address
Order information
Payment confirmation for InstaPay transfers (where applicable)
Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Arrange deliveries within Cairo
Verify InstaPay payments where applicable
Respond to enquiries and provide customer support
Contact you regarding your order, delivery updates, returns, exchanges, or other information directly related to your purchase
Improve our website and customer experience
Comply with applicable legal obligations

3. Payment Methods

Maison Moushy currently accepts payment through:

Cash on Delivery (where available)
InstaPay bank transfers

We do not collect or store debit or credit card information.

4. Communication

If you contact us through our website, email, Instagram, or WhatsApp, we may retain your messages in order to respond to your enquiries, provide customer support, and improve our services.

We do not currently send promotional newsletters or marketing emails.

5. Cookies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyse website traffic and performance
Enhance your browsing experience

You can disable cookies through your browser settings. Please note that doing so may affect certain features of the website.

6. Sharing Your Information

Maison Moushy respects your privacy and does not sell, rent, or trade your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

Delivery and courier partners
Website hosting providers
Website analytics providers
Government or regulatory authorities where required by law

These third parties may only use your information to perform services on our behalf.

7. Data Security

We take appropriate administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

8. Your Rights

You may request to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal information where legally permitted
Ask questions about how your information is used

To exercise any of these rights, please contact us using the details below.

9. Data Retention

We retain your information only for as long as necessary to:

Complete your order
Provide customer support
Meet legal, tax, and accounting obligations
Resolve disputes where necessary

10. Delivery Area

Maison Moushy currently delivers within Cairo, Egypt. If our delivery areas expand, this Privacy Policy may be updated accordingly.

11. Children's Privacy

Maison Moushy does not knowingly collect personal information from individuals under the age of 16.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated "Last Updated" date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Maison Moushy

Website: www.maisonmoushy.com

Email: hello@maisonmoushy.com

Instagram: @maisonmoushy

WhatsApp: +201042100636